Entities

Entities

The Entities page is where you inspect every record flowing through your integration. It's the primary tool for day-to-day monitoring, spot-checking specific orders, and diagnosing why something didn't sync as expected. This guide explains how the page is structured and how to use it effectively.

The entry point

The Entities landing page shows a tile for each entity type your integration processes. For a typical integration this includes:

• Orders — every order that has entered the integration

• Articles — product records synced between systems

• Payouts — PSP settlement records

• Refunds — refund records and their resulting credit invoices

The tiles you see depend on which flows are enabled for your integration. If Articles is not enabled, the tile won't appear.

Click any tile to drill into the list of records for that entity type.

Note: entities may not be registered for some connectors. This is highly dependent on the connected systems. If you can't see Entities, please refer to Logs.

The list view

The list view for any entity type shows records across the integration with:

• Status — the current state of the record (synced, ignored, failed, pending)

• Retriever reference — the ID from the source system (e.g. Shopify order ID)

• Storer reference — the ID from the destination system (e.g. Fortnox invoice number)

• Children — linked child records (e.g. an order's resulting settlement)

• Last updated — timestamp of the most recent processing

Understanding statuses

• synced - The record was processed successfully and exists in both systems

• ignored - The record was received but deliberately not processed — usually because it didn't match a filter, or a downstream step decided it wasn't relevant

• failed - Processing was attempted but errored out. May require attention

Common workflows

"Did order X sync correctly?"

1. Open Entities → Orders

2. Paste the order ID into the Retriever reference filter, hit Apply

3. Check the status — synced means it's in Fortnox

4. Click View to see the invoice reference and any child records

"Order X failed — why?"

1. Find the order (as above)

2. Click View to open the detail page

3. Look at the Transactions section to see which step failed

4. Scroll down to Logs and filter by status: error

5. Read the error message — it usually names the exact reason (missing SKU, VAT mismatch, currency not enabled, etc.)

6. Fix the underlying cause (in Fortnox or in Junipeer settings), then click Run again on the failed transaction